An uncontrolled gas escape covers all others. Alternatively you can visit the Find My Supplier website: www.findmysupplier.energy How much are you owed? Northern Gas Networks is one of the four gas distribution operators in the UK who manage the local gas distribution network. Budget quotes are great if you are making an initial enquiry and you don’t yet have a detailed site plan, if you are enquiring about a multiple use site or if you want to find out about reinforcement costs that might be required for multiple properties. Please email us on customercare@northerngas.co.uk within three months of the gas interruption. Energy distribution company SP Energy Networks makes it easy for you to find out who your electricity supplier is. Sunderland Complete our online form or download a copy, fill in your details and email: customercare@northerngas.co.uk. This number will be provided by Northern Gas Network once you have accepted your quotation. We deliver gas to 2.7 million homes and businesses in the North East, Northern Cumbria and much of Yorkshire. Unfortunately we are unable to reconnect your gas supply following your alteration if: A partial reconnection is the reconnection of your gas meter back to our pipe network after we have carried out the alteration. Call the Meter Number Helpline on 0870 608 1524 Calls cost 7p per minute plus your phone network operators access charge. How do I find out who my energy supplier is? Although we will do our best to replicate the colour and texture of the existing area it is virtually impossible to match it exactly. Address: 1-7 Taylor St, Epsom 3551 Phone: 03 5430 4444 Open: 9am to 5pm, Monday to Friday Cadent does not sell gas. We’ve included a meter box menu in all of our application packs which provides information to help you choose the right option for you. The number of properties that you want to connect. There are eight distribution networks throughout the British Isles which are owned by Cadent, Northern Gas Networks, SGN (formerly Scotia Gas Networks) and Wales & West Utilities. If you live in Western Australia or the Northern Territory, where the local electricity markets are non-competitive, the need to make contact with your energy supplier is reduced slightly because power prices are regulated, you don’t have a choice of retailer, and you won’t need to worry so much about paying more than you’ll need to. Or, you can call the meter number helpline on 0870 608 1524. SR3 3XR. Once we’ve reviewed your claim, our Customer Care Team will be in touch. Use this service to find out who they are. Once we have made the property safe, our Rapid Response Engineer will explain that any work on appliances (e.g. For planned work, we always tell householders in advance if we need to do this. Northern Gas Networks is a gas transporter. As a valued stakeholder, we want to know what you think about the services that we provide. Your data. Who is my energy supplier? The natural gas network in Northern Ireland is divided into three network areas: Phoenix Natural Gas (PNG) operate the natural gas network in the Greater Belfast and Larne area. On the occasions when we fail to live up to our high standards, we make automatic compensation payments to our customers, with exception of two GSOP standards – Heating and cooking facilities for Priority Services customers (GSOP 3) and Providing advance notice of a planned supply interruption (GSOP 13). If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Call 0800 111 999. Alternatively, or if you’re a landlord or estate agent and need to find out who is operating the gas supply to one of your properties, you can enter your postcode at Find My Supplier or call the Xoserve Domestic Consumer M Number Helpline on 0870 608 1524 (calls are charged at 7p per minute, plus your network’s access charges, if applicable). The gas in your home or business is supplied to you by a Gas Supplier. A DNO is a company that runs the local gas pipes and cables that serve your home. Gas suppliers and shippers are responsible for your gas meter as this is their property. If you suspect a gas leak you should do the following immediately: Our engineers will always make the situation safe when called to a suspected gas escape. Below we set out how to claim payment if we fail to meet these standards. Type each part of your postcode below, splitting it … Before gas reaches your home, it must travel through a medium or low pressure distribution network of pipelines, which are usually underground. Alternatively just give one of our design representatives a call and they will be happy to advise. However, the emergency service provided by Northern Gas Networks under the terms of its license doesn’t cover repairs to appliances or installation pipework which can’t be completed within 30 minutes. cookers, boilers or fires) has to be carried out by Gas Safe Registered engineer. If your gas is supplied through the national gas network, then your gas supply will be identified by the meter point number. Enter your postcode. Visit the Find My Supplier website: www.findmysupplier.energy. All cases are handled individually. All loss of business claims will be dealt with in accordance with the Gas (Street Works) (Compensation of Small Businesses) Regulations 1996. Find my electricity supplier; Find my gas supplier; When you don't have an energy bill to hand, the next best way to find your energy supplier is by contacting your local gas or electricity distribution network operator (DNO). Emperor Way, Doxford International Business Park, If you have suffered damage, injury or you feel the standards haven’t been met then our Customer Care Team is on hand to receive your complaints or enquiries about compensation. The document describes the different stages that your complaint goes through, and provides sources of independent advice. You’ll need to tell them your postcode and the first line of your address. If you’re thinking “who supplies my gas?”, then pop over to this website and search your postcode, or call: 0870 608 1524 for the Meter Number Helpline By calling this Helpline you will find out your MPRN number. Call the Meter Number Helpline on 0870 608 1524 That means the escape is related to internal pipework, a boiler, gas fire or other gas appliance. For more information please visit our Expanding our Network page. It’s also the company in charge of installing your electricity meter. If you live in London, the South East and East of England we can help by telling you who the current electricity supplier is for your address and your MPAN – just enter your information below and we will email you the details. If you cannot get this paperwork signed it may mean we are unable to proceed with your work. How to claim 2.8K likes. Where possible we try to restrict this work to public areas but sometimes we have no choice but to dig small holes in driveways or footpaths in people’s gardens. If we dig on your property we will always reinstate the area we have disturbed to a high standard. You’ll need to tell them your postcode and the first line of your address. Call: 0800 040 7766 and press option 3 Because of our commitment to excellent customer service we pay double the industry regulatory payment if we do fail to meet the industry standards – that means £40 for domestic customers and £100 for business customers. Smell gas? On some occasions we may send additional paperwork to you to get signed by the landowners. New connections – 0800 011 3433, lines are open Mon-Fri 8am-8pm, Sat 9am-5pm Who is my gas supplier? Use the Meter Point Administration's online search tool: Find My Supplier Or call 0870 608 1524 (this call will cost 7p per minute plus your telephone company´s access charge). The kind of information you’ll be asked for includes: Northern Gas Networks aims to attend all uncontrolled gas escapes within one hour, and all controlled escapes within two hours. We deliver gas to 2.7 million homes and businesses in the North East, Northern Cumbria and much of Yorkshire. Northern Gas Networks, Leeds, United Kingdom. Or post it to us at: Northern Gas Networks A call handling agent will log all the appropriate details onto a computer. Read our Coronavirus update. Northern Powergrid is the electricity distribution network operator (DNO) for the North East, Yorkshire, northern Lincolnshire.. If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Barwon South West. There are a number of ways you can get in touch with NGN. Citipower. National Grid is responsible for ensuring the national gas pipeline system is kept in balance. Call Our Customer Care Team is available 24/7 and will respond to messages as quickly as they can. Also for security type what you see in the box below: House number/name. If you live in the North East, Yorkshire or northern Lincolnshire, you can use our quick and easy tool to find out. A controlled gas escape is one where the person reporting it has confirmed that the gas emergency control valve serving the premises has been turned off and the smell of gas has gone. There are a range of meter box options to choose from. Northern Gas Networks, Leeds, United Kingdom. Visit the site today to find out more! To find out who your gas supplier is you can call the M Number Helpline on 0870 608 1524. How much are you owed? Some Independent Distribution Network Operators (IDNOs) also own parts of the network located in areas covered by the DNOs. Address: 30-38 Little Malop St, Geelong 3220 Phone: 03 5226 4667 Open: 8.30am to 4.30pm, Monday to Friday. Type each part of your postcode below, splitting it correctly across the two boxes. Only suppliers licensed by Ofgem (Office of Gas and Electricity Markets)can sell you gas. This tool is ideal if you’ve just moved into a new house and don’t know who the previous occupants had as their gas supplier. firmus energy operate the ‘ten towns’ network. By continuing you accept these cookies. It is available to you if you are the occupier or about to occupy a property or if you are an agent who has been given the expressed permission to act on their behalf. Enter your postcode. If you don't have access to these or want to find out more about your gas supply, the FindMySupplier website is able to give you more information. An electricity supplier buys energy and sells it to customers. They can also give you your Meter Point Reference Number. Electricity and natural gas distributors own and maintain the distribution networks, including electricity powerlines and power poles, and natural gas pipelines that carry electricity and natural gas to houses and businesses. Jemena. If you are a Priority Services Customer and we fail to get cooking and heating facilities to you within four hours, you are entitled to a payment of £24 – but we believe in doing the best for customers and pay double the regulatory amount which means £48 for you if we fail this standard. Your gas meter supplier will depend on whether you need the meter for your domestic or business premises. Find out who supplies the electricity to your property. With a gas network of more than 35,000km of mains, we transport gas to the homes and businesses of 2.5 million consumers across a geography covering 1/6th of the UK, serving a population of more than 7 million people. Alternatively send us a message via our website using the online form below. That’s why we have an obligation to provide customers on the Priority Services Register with free heating and cooking facilities (where needed) within four hours, if the gas goes off unexpectedly. Many households in Northern Ireland don’t have mains gas. Keeping you safe, warm and connected at this challenging time. There are different distributors for each state and territory. AusNet Services. Energy distribution company SP Energy Networks makes it easy for you to find out who your electricity supplier is. If you smell gas call the National Gas Emergency Service immediately on 0800 111 999. This option will require you to arrange for a Gas Safe registered engineer to reconnect the pipe work that connects your gas meter to your gas appliances. Australian Capital Territory; New South Wales; Queensland The gas in your home or business is supplied to you by a Gas Supplier. https://homeguideexpert.com/how-to-find-your-gas-network-operator Smell gas? We deliver gas to customers on behalf of gas suppliers and shippers who sell gas to customers. Sunderland Welcome to NIE Networks. Sometimes, our Rapid Response Engineers will be sent to a leak that has been reported outdoors. This involves connecting new customers, maintaining and replacing gas pipework, and responding to gas emergencies. Suppliers need a licence from the Utility Regulator to supply electricity to customers in Northern Ireland. Your supplier is the company that you pay your electricity bill to. More information can be found in our guidance leaflet. To find out who your gas supplier is you can call the M Number Helpline on 0870 608 1524. We are working across our network to complete what is known as “infill projects” where we are extending our network to deliver gas to those who do not have a supply by the network. General enquiries – 0800 011 3332, lines open 24 hours a day, seven days a week. Northern is committed to proactively working with its customers to discuss business needs and define solutions. There are five electricity distributors in Victoria. Once your supply is live you will need to contact a gas supplier with your unique Meter Point Reference Number. Most distributors will list any scheduled maintenance or reported network issues on their website and let you know when you might expect power back. 0113 322 7950, Out of hours: Call The consortium which owns Northern Gas Networks Limited was successful in acquiring the North of England Distribution Network (DN) from National Grid and took over the control of the assets on 1 June 2005. Find your Address. To find out more please read our, Call the National Gas Emergency Service on 0800 111 999, Turn the gas off at the emergency control valve if possible, unless the meter is located in the cellar or basement. You can find out who your gas supplier is via the Find My Supplier service. If, for some reason, your location can't be found, you’ll be given a list of options for your area. A list of gas and electricity distributors Alternatively, call the Meter Number Helpline on 0870 608 1524. Bit doing so can be tedious and time-consuming. You can find details on the Gas Safe Register website. You'll need to tell them your postcode and the first line of your address. A budget quote is an estimated cost which can be prepared without a lot of detailed information. SR3 3XR. Our 1,300 employees work around the clock to plan, build, repair and develop Northern Ireland’s electricity network. If you’ve lost money as a result of our work, you may be eligible to claim compensation. Use this service to find out who they are. Thorpe Business Park, Colton, How to claim Find out who your DNO is Call the National Gas Emergency Service on 0800 111 999 immediately if you smell gas day or night. You can get more information about who supplies gas in your area from the Energy Networks Association website. Use this form to find out who your electricity supplier is, if you are in Electricity North West's area These are known in the industry as Guaranteed Standards of Performance (GSOP). This number will allow you to find out who supplies your gas. 1st Floor, 1 Emperor Way This service enables you to find out who your Gas Supplier is as well as your Meter Point Reference Number (MPRN) and Gas Transporter. Customer Care Team However, your electricity supplier is not who you should contact if you need to move your electricity meter – that’s your DNO. Welcome to Northern Natural Gas A Berkshire Hathaway Energy Company . concrete for concrete, tarmac for tarmac. If we fail to do this, you are entitled to compensation. The Energy and Utilities Alliance can also provide information on alternative installers. They will offer help and guidance in resolving any issues and all cases are handled individually. The Northern Ireland Utility Regulator plans that 60% of homes and businesses will have gas by 2022 but, at the moment, there are only two domestic gas suppliers to choose from: Firmus Energy and SSE Airtricity Gas. Leeds, LS15 8TU, Copyright © 2013 - 2021 Northern Gas Networks, Call the Meter Number Helpline on 0870 608 1524, Just so you know, we use cookies on our website to ensure you get a better online experience. You should only use this service if you are, or if you are to be, the owner or occupier of the … Make sure they are warm and have sufficient food supplies. Your property name/number * Your full postcode * Your email address * Northern Gas Networks In order to find out who your supplier is please provide us with the following information for the property the request is relating too. Calls cost 7p per minute plus your phone network operators access charge. A quick and easy way to find out who supplies gas to your home is to via the 'Find my supplier' online tool. Around a quarter of these turn out not be gas leaks at all. if you require more than two metres of pipework. The emergency control valve is located near your gas meter, Do not turn lights on or off and avoid using other electrical switches and appliances, Don’t smoke, light a match or any other naked flame, The address / location of the suspected gas escape or gas emergency, Any special circumstances or access information, you are having your supply moved to a semi-concealed meter box, if you are moving your meter two metres or more from its existing position. However, if you feel we haven’t come up to scratch – from restoring your gas supply to providing you with a prompt quote for a new connection to our network – you may be entitled to compensation. Please enter the full postcode or house number/name and street. If you need to identify the gas network that you are connected to, you can contact the Gas Network Identity Line on 0870 1600229. Need to find out who your gas supplier is? Whether Northern Gas Networks is responsible for your home’s gas network or not, you could likely be getting cheaper, greener, carbon-offset gas in your area by switching suppliers regularly. Gas is readily available to around 90 percent of homes in the PNG licence area. Current as of February 2021. United Energy Distribution. There are eight gas distribution networks (GDNs) in Great Britain. If you're not sure who your energy supplier is, your energy network operator can tell you. If you are deaf or hearing impaired and have a Minicom or Textphone, you can call the gas emergency service on: Read more. Powercor Australia. Legally we need to make sure we have agreements in place for us to lay gas pipes in other people’s land. You can get more information about who supplies gas in your area from the Energy Networks Association website. They also have phone numbers for emergencies such as fallen powerlines or struck gas pipes, so it’s a good idea to know who to call. Heating and cooking facilities for Priority Services customers (GSOP 3). 2.8K likes. Call 0800 111 999. Read our guidance leaflet for more information. Street. You can find this number, as well as details on who currently supplies the gas to your home by phoning the Xoserve Domestic Consumer M Number Helpline on 0870 608 1524, or by entering your postcode at Find My Supplier. Street. Providing advanced notice of a planned supply interruption (GSOP 13) Find my distributor Simply type in your post code, and we’ll identify who distributes your energy supply. They'll tell you your MPRN and who your current gas provider is. A site plan showing road layout and surrounding site geography. Calls to this number cost 7p a minute, plus your phone company's access charge. Find your Address. Your gas supplier. You should only use this service if you are, or if you are to be, the owner or occupier of the property concerned and you are supplied with, or require to be supplied with, electricity at that property i.e you are the bill payer Customer Care Team If the gas goes off we know the impact can be greater for customers in vulnerable circumstances. Usually the system is balanced by gas bought on the open market through the ‘On the Day Commodity Market (OCM)’ set up as part of the Network Code, the rules that govern the supply of gas. You can find out more information about all this in our Standards of Service. Repairing or renewing gas pipes inevitably involves some digging. To find out more please read our. You can search online for your gas supplier by visiting Find My Supplier and entering your postcode. Find out more here, Yes, however all utilities must be laid at the correct depths and with the correct separation distances. If you’re wondering who supplies your gas, you can use the online form available here: Find My Supplier You can also call the Meter Number Helpline on 0870 608 1524. Contact Phone Numbers and Email. Calls cost 7p per minute plus your phone network operators access charge. You can find the details of your energy supplier at the top of your energy bills. Please enter the full postcode or house number/name and street. To find out who your gas supplier is you can either: use the Find My Supplier online service; contact the Meter Number Helpline; Meter Number Helpline Telephone: 0870 608 1524. This company is known as your energy supplier and they bill you for the energy you use. By continuing you accept these cookies. If we fail to meet these standards, customers are entitled to compensation. To make sure we deliver a great service to customers, our regulator, Ofgem, sets performance standards. Gas Distribution Networks. Keeping you safe, warm and connected at this challenging time. Read our Coronavirus update. How to find out who your DNO is You can find out who your distribution network operator is, and how to contact them, by entering your postcode on the Energy Networks Association's postcode search tool. Sometimes we need to switch off the gas so we can carry out planned work safely – such as pipe replacements. Make sure you wear extra layers to keep warm and drink plenty of hot drinks. We recognise this can be inconvenient for customers, which is why we must give you at least five days advanced notice of an interruption to your supply. ... Cheshire, North Wales and North Shropshire: 0800 001 5400 Footer. If we can’t resolve the problem right away, we’ll keep you informed every step of the way until we do. Make sure you put out any naked flames, open doors and windows, keep people away from the area and turn the gas off at the emergency control valve. You can download our full complaints procedure. Power cuts – Call 105, lines are open 24 hours a day, seven days a week. However, the majority of the UK’s gas is delivered by National Grid, Northern Gas Networks, Scotland Gas Networks, Southern Gas Networks or Wales & West Utilities. It also contains details of how to escalate your complaint to the Energy Ombudsman, if you feel it has not been resolved satisfactorily. Who is my supplier? 0800 040 7766 and press option 2, Daytime (8.30am to 5pm): Call A list of gas suppliers can be found by calling 0345 404 0506 or https://www.citizensadvice.org.uk/. Loddon Mallee. Please note that Essential Energy also serves a small number of customers in Victoria. For information on how we use your details please read our Personal Data Privacy Notice, Northern Gas Networks, 1st Floor, At Northern Ireland Electricity Networks (NIE Networks), we own and maintain the wires and meters for everyone, no matter who bills you for your energy usage. Email: customercare@northerngas.co.uk, Write to us: Around 80% of the gas escapes we attend are inside buildings. We work hard to ensure that we always deliver the very highest levels of customer service. 0113 322 7978. Northern does not just deliver natural gas --- we deliver solutions, tools and resources that improve the business of … Who is my supplier? We’re always striving to do better, and that means listening, learning and responding to the needs of people that live and work in our region. Sunderland, SR3 3XR, Northern Gas Networks, 1100 Century Way, Only suppliers licensed by Ofgem (Office of Gas and Electricity Markets)can sell you gas. 0800 040 7766 and press option 3, Call Read more. To help us to provide a fast budget quote for your new connection we will need to know: Copyright © 2013 - 2021 Northern Gas Networks, Just so you know, we use cookies on our website to ensure you get a better online experience. It doesn’t happen often and when it does we promise to get you back on as quickly as we can, but if you do find yourself with no gas you should do the following immediately: No one wants to be without heating, hot water or the ability to cook and we’ll do everything to get your gas back on as quickly as possible. When reinstating your driveway or footpath we will match the original material i.e. Please email us on customercare@northerngas.co.uk within three months of the gas supply interruption. Think NGN may be eligible to claim compensation resolved satisfactorily who is My supplier ' tool. Below, splitting it … make sure they are phone network operators access charge suppliers licensed by Ofgem ( of! Calls cost 7p per minute plus your phone network operators access charge days a week gas pipes other. S electricity network will list any scheduled maintenance or reported network issues on website. Send us a message via our website using the online form below address: Little... 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