It means I’ll have a smile on my face when I ruin your life. “Great customer service doesn’t mean that the customer is always right, it means that the customer is always honoured.” – Chris LoCurto. Service Truly Different I decided to tell the waitress. “Didn’t you keep the original copy?” I asked. However, companies and organizations that produce incredible service to every customer have a clear competitive advantage. Customer service is not a department, it’s an attitude. Customer service can at time be either really funny or really frustrating. But smart businesses know that showing customers how much they genuinely care is an opportunity to win people over for life. So I asked the owner if he had a pair. ", "The first step in exceeding your customer's expectations is to know those expectations. Sincerely yours, “I can only sell you ten pounds of beans,” she said. Our customers are at the heart of our organization. Ideas for life. Customer loyalty is our slogan . You know your business model is broken when you're suing your customers. “What is it?” she asked. If you're a whiner, press 2. “Of course,” I said. All over the internet there are customer service quotes, marketing quotes and sales quotes, but rarely do we see a round-up of quotes purely based on customer experience. ", "Swallowing your pride occasionally will never give you indigestion. The customer is always and completely right. Most of our music store customers have a story about their old vinyl collection. ", "I empathize with women in their high heels so I'll be there in my kilt and T-shirt and I'll walk around all day just to prove that if I can wear the shoes for 36 hours then certainly our customer can wear them. 1. “Do you know where the sensor is located?” my coworker asked. The China National Tourism Administration has created tips for its citizens when traveling abroad, including: • Don’t steal life vests from airplanes to give as gifts. Seems to me the budgets should be reversed!. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. ", "It never ceases to amaze me that companies spend millions to attract new customers (people they don’t know) and spend next to nothing to keep the ones they’ve got! “Oh, I really don’t care or mind,” said the waiter with a smile. “What is it?” she asked. “Can you tell me what kind it is?” she asked. Customer Rep: Ma’am, we’ll need the exact name of the item. This has obvious health benefits. If you do not understand English, press 2. Sandi: Well, I have the letter ‘a’ in the address, If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right. While going through his 
deceased father’s things, a man finds a 25-year-old claim check for a shoe repair. “The goal of a company is to have customer service that is not just the best but legendary.” – Sam Walton. When asked for his name by the coffee shop clerk, my brother-in-law answered, “Marc, with a C.” Minutes later, he was handed his coffee with his name written on the side: When asked for his name by the coffee shop clerk, my brother-in-law answered, “Marc, with a C.” Minutes later, he was handed his coffee with his name written on the... As the hostess at the casino 
buffet showed me to my table, I asked her to keep an eye out for my 
husband, who would be joining me 
momentarily. Client to designer: “It doesn’t really look purple. Customer Rep: Ma’am, we’ll need the box so we can have the exact name of the product. “Stephen, with a P-H,” I said. Me: Samantha Gibbs is my wife.