The value of your pro-rata refund will be donated directly to the Cardiff City Academy. Cardiff City; Swansea City; Boxing ... on customers and given the unprecedented nature of the situation we are waiving the £10 administration fee on season ticket refunds … Alternatively, please email ifollow@efl.com - note that live chat is recommended for the quickest response on a matchday. I have created a Bluebirds account. We thank supporters for their patience as requests are processed. Crystal Palace Chairman Steve Parish has penned the below article for the Sunday Times, republished in full below with their permission. A high percentage of Bluebirds have elected options 1 and 2. You will be given free access to stream all remaining games of the 2019/20 regular season via Cardiff City TV. 选择语言, to create and manage your Bluebirds Club Account here. A high percentage of Bluebirds have elected options 1 and 2. Members should email members@ccfctrust.org if they have an issue they would like us to raise. Make sure to choose your option here before 5pm (Tuesday 30th June 2020). Recommended desktop browsers for watching live video are Mozilla Firefox and Google Chrome. The cut-off date is 30th June 2020 at 5pm. For assistance in doing, so. What do I do? The 2019/20 campaign has been on hold since March owing to … Cardiff Bay zip wire plans scrapped with 'no full refund' to ticket holders Cardiff The company is understood to be going through an insolvency … Click here to head to the ticketing page. Whilst we are continuing to move forward with the project there are always more educational and physical facilities we can add and new players we can recruit to help fulfil our goal of being the leading academy in the UK. We will therefore be providing all match ticket holders with three options. Options for 2019/20 Match Ticket & Matchday Hospitality purchasers (These options also apply to Preston North End (A) Match Ticket purchasers.). Trust chair Keith Morgan. For any technical issues regarding streaming, please email cardifftvsupport@streamamg.com. The value of your refund will be donated directly to the Cardiff City Academy. With the remaining matches of the campaign set to be played behind closed doors, Cardiff City yesterday published their plans for existing 19/20 season tickets holders. How do I create a Bluebirds Club Account? Should you wish to receive a refund ‪after 5 June 2020, please email boxoffice@cpfc.co.uk in order for your request to be considered. What is the deadline for making my choice? Supporters can now decide how they want to complete their 2019/20 season ticket accounts with three options.Note: To take advantage of the following options, all supporters will need to log in to or create their Bluebirds Club Account. Full details of this process have now been emailed to all match ticket holders and the system is now live. Please note, Season Ticket holders who have also purchased match tickets will receive emails for both processes. We can promise you any money offered in this way will be specifically targeted there and will not go to waste. If you’re having difficulty creating your account, please see questions 2 and 3 above. Please allow additional time for the refund to be processed, due to current circumstances around the COVID-19 pandemic. Should season ticket holders wish to receive a cash refund the club state you will therefore forego your status as a season ticket holder and its associated benefits. Make sure to choose your option here before 5pm (Tuesday 30th June 2020). Select this option if you wish to waive your right to a refund and allow the club to reinvest the money towards further enhancing our Academy development project. This does not affect your consumer statutory rights. A Cardiff City Supporters' Trust statement read: "As members will recall, we raised the issue of the way season tickets were being sold without any formal consultation with supporter groups. If you are struggling to make a Bluebirds Club Account as your email address has changed, please contact queries@cardiffcityfc.co.uk. You can find user guides helping you to create and manage your Bluebirds Club Account here. All rights reserved, Choose language If you’re unsure of the email address associated to your account, or if you need to change it, please contact: tickets@cardiffcityfc.co.uk. A sizable number of supporters have contacted us indicating they would rather the funds helped the Academy or the Palace for Life Foundation than be returned to them. I’m having issues with streaming content. Some supporters have paid cash for their season tickets and cash refunds are not practical while the ticket office remains shut. Remember – you'll need to allow up to 48 hours for receipt of your unique streaming code via email. Select this option to put your money towards helping the most vulnerable young people in our community get their lives back on track after lockdown. Option 1 (the Academy donation) will automatically be chosen for you. How do I link my Season Ticket? Select this option to have the funds returned to you. Please note, Cardiff City TV’s live video content is only available via the desktop website and through the official Cardiff City FC app. The value of your pro-rata refund will be given in the form of Ticket Office credit, for use upon Cardiff City Stadium’s reopening for supporters. Awaiting announcement. You can edit your details in the 'My Account' section of your Bluebirds Club Account. Our Apprenticeship programme is part funded by the European Social fund through the Welsh Government, This website is © Cardiff Association Football Club Limited 2019. Refunds will be processed within 28 days. Options for 2019/20 ST Holders & Corporate ST Holders, Option 2: Ticket Office credit for 2020/21. Crystal Palace are back in Premier League action against Brighton & Hove Albion at Selhurst Park, and you can find everything you'll need on the fixture below - including how to follow it live. Thank you for your support! Please make sure you create your Bluebirds Club Account and link your Season Ticket to be able to choose your options. Whichever option you select – a refund, allowing the club to retain the money and direct it towards our Academy, or a donation to the Palace for Life Foundation, we would like to take this opportunity to thank you for your unwavering support, loyalty and patience during these unprecedented times.”. Tickets purchased outside of the website or mobile app will be subject to a £10 admin fee, so travellers should make sure their refund exceeds £10 in order to make the refund worthwhile. Click here to head to the ticketing page. If you are having any issues with the refund process, please read the following FAQs. When will I receive it? Your refund will be processed after the closing deadline on 30th June 2020. Phase 2: Season Ticket holders. “However, if any of our members are unhappy at the options outlined by the club, we will put grievances directly to the club’s chief executive officer on their behalf. Thank you for your support! Charlton Athletic. Who do I contact? Cardiff City have agreed to refund the season ticket money of fans angered by the decision to change of the club’s home colours. This week, we will begin contacting Season Ticket holders about the Phase 2 process. What do I do? For assistance in doing, so CLICK HERE. Live video will not work through mobile browsers. Please allow up to 48 hours from your request for receipt of your unique streaming code by email. In order to use the live chat functionality you need to opt into live chat cookies. Please note that you need to create your Bluebirds Club Account with the email address that’s linked to your Season Ticket or Matchday Tickets. Would a “loss of status” apply for the rest of this season or next season when, for instance, there are usually early bird discounts on season tickets. You will be able to use the credit for one of four options in 2020/21: (1) Season Ticket renewal, (2) Flex Tickets, (3) Half Season Tickets, (4) Match Tickets. 26 May 2020 As it is now clear that remaining games in the 2019/20 season will be played behind closed doors, all ticket holders are entitled to a full refund. You will be able to use the credit for one of four options in 2020/21: (1) Season Ticket renewal, (2) Flex Tickets, (3) Half Season Tickets, (4) Match Tickets. These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (STAR), to refund the ticket's face value price when an event is cancelled. I have chosen the refund option. Watch on-demand video content for free with the Club’s online TV station – Cardiff City TV. Also, don’t miss a second of City’s matches throughout the 2020/21 season - to follow all the live action see our list of subscription packages below. The value of your refund will be given in the form of Ticket Office credit, for use upon Cardiff City Stadium’s reopening for supporters. I have a general query which isn’t listed above. If you want to stream matches on Cardiff City TV, request your option in plenty of time. Cardiff City. To do this click on the cookie settings button below. Swansea City have started the process of refunding fans over ticket purchases ahead of the Championship's return later this month. What if I don’t make my choice by 30th June? Chairman Steve Parish said: “We appreciate that every supporter’s circumstances will be different. Once again, we thank all supporters for your continued patience. My details have changed. You will be entered into a competition, with 10 fans winning our 2020/21 home shirt and VIP hospitality for you and a guest, upon Cardiff City Stadium’s reopening for supporters. Phase 1: Match ticket holders only (for home and away matches). If you haven’t chosen your option manually through the online system, then you will not receive a streaming code for the remaining games. This will be done in two phases, as listed below. A number of … Roy Hodgson didn’t know he’d set up Kagisho Dikgacoi for the fright of his life when signing him for Fulham in 2009. If you want to stream matches on Cardiff City TV, request your option in plenty of time. Today is the cut-off date to choose an option for your Season Ticket or Match Ticket refund. As it is now clear that remaining games in the 2019/20 season will be played behind closed doors, all ticket holders are entitled to a full refund. Season ticket and match ticket refund update for 19/20 season. This will be done in two phases, as listed below. The refund / redistribution of funds process will require each supporter to log into their Palace Account and select the option they wish. Supporters choosing this option will be sent a limited edition enamel pin badge, to thank them for their gesture. Cardiff City Supporters' Trust chair Keith Morgan said: “We’re pleased that Cardiff City has published the details of its proposals for season ticket holders and match ticket purchasers for the 2019-20 season.